Though the article is quite interesting I didn't find any word about public
folders.

Anyway, here is a way I implemented it.
Please point me to any mistakes, since I am very new to MS CRM.

I have a public folder for the email supp@company.com
I created the user in AD with the e-mail supportqu@company.com
Using Outlook Folder Assistant I created the rule for the Public Folder to
forward all e-mails to the "supportqueue" user's mailbox.
In CRM, that support queue has the user's e-mail set (not Public Folder's
e-mail).
Last - I deployed the rule for the user using Rule Deployment Wizard.

After reading your article I think that it would be enough to forward
e-mails from Public Folder to CRM User mailbox (c@company.com)
Is that so?

Thanks again,
Jevgenij

"Larry Lentz, CRM MVP" <L@LentzComputer.net> wrote in message
news:40B90811-3306-48DA-8EA7-25BBE9EFE697@microsoft.com...