microsoft.public.crm :: Emails got squished in my mailbox while using direct email feature of CRM 3.0


	Emails got squished in my mailbox while using direct email feature of CRM 3.0 Emails got squished in my mailbox, ( i.e. Linefeeds/ carriage return got removed) when I send a Direct E-mail using an E-mail Template for a list of selected records (Leads, Account ...). When I send an email individually from record's level (i.e. Creating new activity for a record) using the same E-mail template, it doesn't got squished!!! I wondering why the e-mail gets squished only I'm sending them using Direct email feature! Does anybody know why the e-mail gets squished? Thanks in advance. Balamurali - Hide quoted text - Phoenix wrote: > Emails got squished in my mailbox, ( i.e. Linefeeds/ carriage return > got removed) when I send a Direct E-mail using an E-mail Template for > a list of selected records (Leads, Account ...). > When I send an email individually from record's level (i.e. Creating > new activity for a record) using the same E-mail template, it doesn't > got squished!!! > I wondering why the e-mail gets squished only I'm sending them using > Direct email feature! Does anybody know why the e-mail gets squished? > Thanks in advance. > Balamurali Not sure on this, can you post the steps that you took when this occurred? Could you use the marketing functionality instead? The list creation incorporates the same advanced find structure as used in list views....so it might be a quick solution. If not, go ahead and post a walk through example. Scott Moore www.easiintl.com -----------------------------------------------Reply----------------------------------------------- On May 13, 4:28 am, "Scott Moore: JourneyTEAM - EASI" - Hide quoted text - <scottymo@gmail.com> wrote: > Phoenix wrote: > > Emails got squished in my mailbox, ( i.e. Linefeeds/ carriage return > > got removed) when I send a Direct E-mail using an E-mail Template for > > a list of selected records (Leads, Account ...). > > When I send an email individually from record's level (i.e. Creating > > new activity for a record) using the same E-mail template, it doesn't > > got squished!!! > > I wondering why the e-mail gets squished only I'm sending them using > > Direct email feature! Does anybody know why the e-mail gets squished? > > Thanks in advance. > > Balamurali > Not sure on this, can you post the steps that you took when this > occurred? > Could you use the marketing functionality instead? The list creation > incorporates the same advanced find structure as used in list > views....so it might be a quick solution. If not, go ahead and post a > walk through example. > Scott Moorewww.easiintl.com- Hide quoted text - > Hi Scott Moore, Thanks for your reply. The steps which I took to send direct emails was, 1) Created the template content in Microsoft Word 2003 (with linefeed) 2) Created a personal e-mail template in MSCRM 3.0 by copy/ past the content designed in step 1 3) In lead list more than one record were selected 4) Clicked the Send Direct E-mail button in List view toolbar. 5) Selected the personal e-mail template that is created in step 2 and send emails with the "Sent emails only to selected records" option selected. by following above steps the emails send out for the selected list of records. Once I open up the mail in the mailbox the linefeed which I provided has got removed. The steps which I took to send emails individual was, 1) Created the template content in Microsoft Word 2003 (with linefeed) 2) Created a personal e-mail template in MSCRM 3.0 by copy/ past the content designed in step 1 3) Create an e-mail activity for a lead record. 4) Insert the template created in to the body of the e-mail activity 5) Send the e-mail by following above steps the email send out for a record. Once I open up the mail in the mailbox the linefeed which I provided has preside as the same as I designed. I hope this might help you to analysis further. Please let me know, if you come across any cause/ solution for this issue. Thanks in advance. Balamurali