microsoft.public.crm :: Create New Case From Lookup Window


	Create New Case From Lookup Window While associating an Activity (e-mail, Phone Call) with the Case entity, the "New" button in the lookup window is greyed out. What can I do to change this?? This is horribly inconvenient, i need to write a training doc and this introduces several extra steps to a process that is already built in to the system. Thanks VERY Much for the help! As far as I know, there is no way to overwrite this. It is not a permissions problem either. Perhaps someone from Microsoft will see this and chime in with a reason why. Jeremy http://crmjunkie.blogspot.com On May 14, 1:10 pm, Pezman <Pez@discussions.microsoft.com> wrote: - Hide quoted text - > While associating an Activity (e-mail, Phone Call) with the Case entity, the > "New" button in the lookup window is greyed out. > What can I do to change this?? > This is horribly inconvenient, i need to write a training doc and this > introduces several extra steps to a process that is already built in to the > system. > Thanks VERY Much for the help!