Hi,

We have an issue where the bulk email or replying to an email using the CRM
client causes some emails to be rejected by mail servers due to CRM not
properly terminating strings with a CRLF.

Instead, on occasions, the emails end up having just an LF which some mail
servers will reject (http://cr.yp.to/docs/smtplf.html). This does appear to
be a known issue with CRM 3.0.

I have an EmailCallout DLL that will rewrite messages to replace any bare
LFs with the correct CRLF. However when I try it I don't see any improvement.
Below is the callout.config.xml file I have written. Is it correct?

<callout.config version="3.0"
xmlns="http://schemas.microsoft.com/crm/2006/callout/">
 <callout entity="email" event="PreCreate">
  <subscription assembly="EmailCallout.dll" class="EmailCallout.ParseText"/>
 </callout>
</callout.config>

I made sure I ran an "iisreset" after making the changes. No errors are
logged in Event Viewer.

Can anyone help with this situation?

Did you solve your problem?

I have the same issue with e-mails that gets returned with a Delivery Status
Notification. I think this is because of the Bare LF problem.

I have also created a Callout, but it does not seem to work. This is my
callout.config:

<callout.config version="2.0">
  <callout entity="email" event="PreCreate">
    <subscription assembly="Simutek.Mscrm.Callouts.dll"
class="Simutek.Mscrm.Callouts.Callout">
      <prevalue>description</prevalue>
    </subscription>
  </callout>
  <callout entity="email" event="PreUpdate">
    <subscription assembly="Simutek.Mscrm.Callouts.dll"
class="Simutek.Mscrm.Callouts.Callout">
      <prevalue>description</prevalue>
    </subscription>
  </callout>
</callout.config>

I believe you must add <prevalue> for Microsoft CRM to pass values to your
callout method. Nevertheless, our callout does not work and we even get this
warning in the event log:
Source: MSCRMCallout
Event ID: 16902
Description: Error: Precallout event cannot have pre-/post-image
subscription. event: preupdate, entity: email

--
Regards,

Michael Bergman
SIMUTEK AB