microsoft.public.crm :: Auto dialer


	Auto dialer Can you please advise if we can auto dial from a contact? We are currently using CRM 3.0 but still using ACT for "Auto Dial" function and it would be nice if we can auto dial from CRM so we don't have to keep 2 different systems. Thanks, Joyce There is no built in auto dialer..you need to either write your own using the SDK or buy one from a 3rd party developer ============================== John O'Donnell Microsoft CRM MVP http://www.crowecrm.com "Joy" <s@thesign.com> wrote in message news:8A9E1850-175F-47AC-83AA-15DF4D2B32EC@microsoft.com... - Hide quoted text - > Can you please advise if we can auto dial from a contact? We are currently > using CRM 3.0 but still using ACT for "Auto Dial" function and it would be > nice if we can auto dial from CRM so we don't have to keep 2 different > systems. > Thanks, > Joyce the options here depend on the technology you're using - there are several telephone exchange systems (such as avaya, cisco, etc) who have integration components for CRM so that you can click to dial and get in-bound screen popping. In addition mscrm-addons has a tapi connector that provides the same kind of functionality. Various people have also developed integration with Skype for outbound calls as well I think hth Roger "Joy" <s@thesign.com> wrote in message news:8A9E1850-175F-47AC-83AA-15DF4D2B32EC@microsoft.com... - Hide quoted text - > Can you please advise if we can auto dial from a contact? We are currently > using CRM 3.0 but still using ACT for "Auto Dial" function and it would be > nice if we can auto dial from CRM so we don't have to keep 2 different > systems. > Thanks, > Joyce Thanks for the info. - Hide quoted text - "Joy" wrote: > Can you please advise if we can auto dial from a contact? We are currently > using CRM 3.0 but still using ACT for "Auto Dial" function and it would be > nice if we can auto dial from CRM so we don't have to keep 2 different > systems. > Thanks, > Joyce